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Returns & Exchanges

- MAKE SURE YOU SEND A RETURN REQUEST TO FRIVOLAPR@HOTMAIL.COM. 

- EXPLAIN THE REASON FOR YOUR RETURN.  

- ONCE WE APPROVE AND SEND YOU A RETURN CONFIRMATION EMAIL, SEND YOUR ITEM(S) BACK TO US WITHIN 14 DAYS AFTER RECEIVING YOUR ORDER.  THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COSTS OF THE RETURNED ITEM.

- THE ITEM(S) MUST HAVE THE FRIVOLA LABEL/TAGS STILL ATTACHED AND MUST BE UNUSED AND PACKED CORRECTLY AT THE ORIGINAL BOX.

- FRIVOLA  GIVES NO MONEY REFUND IN ANY CASE.  IF THE CASE IS THAT YOU WANT YOUR MONEY BACK!, WE WILL PROCEED FOR A FRIENDLY REFUND AND ARE SUBJECT TO A 20% RESTOCKING FEE OF THE TOTAL OF THE ORDER.  SHIPPING AND HANDLING CHARGES TO AND FROM ARE NOT REFUNDABLE.  THIS ONLY APPLIES TO ONLINE ORDERS AND NOT TO STORE PURCHASES.

- ONCE WE CONFIRM THE ITEM(S) HAS BEEN RETURNED CORRECTLY, AND WE APPROVE THE REQUEST, WE WILL SEND YOU AN EMAIL WITH A STORE CREDIT, WITH THE TOTAL AMOUNT OF YOUR ORIGINAL PURCHASE.

- IF WHAT YOU WANT IS A SIZE CHANGE, PLEASE SPECIFY THAT ON THE EMAIL, AND WE WILL MAKE THE CHANGE IF THE ITEM(S) IS RETURNED IN THE CONDITIONS STATED ABOVE.  

RETURNS THAT ARE DAMAGED OR ALTERED MAY NOT BE ACCEPTED AND MAY BE SENT BACK TO THE CUSTOMER.

- ITEMS ON SALE CANNOT BE RETURNED OR EXCHANGED.  ALL SALE PURCHASES ARE FINAL! 

- IN STORES RETURN ARE ACCEPTED.